AI handles the first tier
Agents correlate alerts, filter out the noise and run responses that are already proven. 45% of Tier 1 triage is resolved without human intervention.
Support and security, without interruptions.
24/7 SOC-Helpdesk
We combine analysts and AI agents to cover your operations 24/7: technical support, incident management and a SOC as a service that detects, analyses and responds in real time.
24/7
Coverage
<15 min
Critical detection
<30 min
Response
What it includes
How we put it into practice
- Continuous technical support
Uninterrupted assistance to resolve incidents at any time, keeping your operations running. - Incident management
Categorisation, prioritisation and resolution with business impact measured and reported. - Real-time monitoring
Constant infrastructure monitoring to detect and address problems before users are affected. - Agentic AI integration
Agents that investigate alerts, generate adaptive playbooks and execute containment responses with no manual Level 1 intervention. - SOC as a service
SIEM, SOAR, EDR/MDR, NDR and CTI integrated and backed by certified analysts.
How we work
Analysts and AI, each doing its part
Analysts step in when it gets complex
When there is a decision to make, business impact or real risk, a person takes over: analysts who investigate, contain and explain what happened and why.
Everything is on record
Every alert keeps its trace, its decision and its timing. Whatever repeats becomes a playbook and stops consuming human time.
Getting started
From signature to 24/7 operations
- Week 1 — Inventory and access
We review what needs protecting, who we have to coordinate with and which access is required. Without that base, any monitoring is guesswork. - Weeks 2 and 3 — Integration and thresholds
We connect SIEM, EDR/XDR and ticketing, and tune rules and thresholds to your environment so the alerts that arrive are the ones that matter. - Week 4 — Continuous operations
The service goes live around the clock with analysts and agents on shift, with a launch report and a review of the first 30 days.
Measured results
Already running today
45%
Level 1 triage automated
Tier 1 alerts classified without analyst intervention. Period: Jan–Sep 2026.
99.5%
Average SLA
Incidents handled within the committed time. Period: Jan–Sep 2026.
+38%
Operational efficiency
Incidents resolved per analyst versus the same period in 2025. Period: Jan–Sep 2026.
Technology stack
What we integrate
Detection and response
- AI-SIEM — intelligent correlation that cuts false positives
- XDR / MXDR — unified visibility across endpoint, network, cloud and identity
- Agentic SOAR — orchestration with AI-generated dynamic playbooks
- EDR / MDR — real-time endpoint protection and response
Infrastructure and management
- Microsoft Sentinel — cloud-native SIEM with Microsoft Security Copilot
- Sophos XDR — extended detection with a top-tier partner
- Fortinet FortiAnalyzer — security analytics and compliance
- AI Helpdesk platform — smart ticketing with automatic classification
Reference frameworks and compliance
- MITRE ATT&CK — threat modelling and detection coverage
- NIST CSF 2.0 — cybersecurity and resilience framework
- EU AI Act — applicable since August 2026: governance of AI systems in security
- NIS2 — European cybersecurity directive, mapping reviewed per service
Service KPIs
What we measure every month
99.5%
Average SLA
<30 min
Critical resolution
45%
Tier 1 automation
- Average SLA. Measured every month and reviewed with you; not a sales promise.
- Critical resolution. Average resolution time on critical incidents.
- Tier 1 automation. Share of first-tier alerts resolved without human intervention.
Specialised services
Specialised SOC services
Two services you can contract separately, with the same team behind the rest of the line.
Proactive monitoring
Monitoring of servers, networks and critical services, with alerts and preventive action to keep everything available.
Learn moreManaged SOC
Continuous threat monitoring, alert analysis and escalation of security incidents.
Learn moreCommon questions
Questions about 24/7 SOC-Helpdesk
What do I need to deploy the SOC?
An identity management system, a network firewall and an EDR/XDR solution with a command API. We take care of the rest of the deployment, with an initial assessment, design and phased integration.
Does it replace my IT team?
No: it reinforces it. AI and our analysts cover triage, monitoring and first-level response; your team focuses on the business.
How long does it take to get started?
The service starts in days, not months: inventory and access in the first week and 24/7 operations running within two or three weeks, depending on sites and systems.
How do you keep us informed about incidents?
Every incident has its own record and traceability, with periodic reports and a direct channel for critical ones. Nothing is left hanging.
Do you work with our current vendors?
Yes. We coordinate with your operator, manufacturer or management software so responsibility never ends up falling on the end user.
What happens outside office hours?
That is exactly the scenario the service is designed for: true 24/7 coverage, 365 days a year, with analysts and agents that do not depend on one specific person being available.
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Learn moreHow long would it take you today to detect a critical incident?
In the free audit we measure your current coverage and tell you what would change with a 24/7 SOC.